Refund policy

Return and Refund Policy for EU Customers ONLY

European Union 14 day cooling off period

You, the EU Customer, have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If you are unhappy with an item purchased from SatyaCenter.com, you can initiate a self-service return, email us or call us at 336-682-7735 within 14 days of delivery, and we will be happy to make an adjustment for you.

We do not refund shipping and handling costs. In any case, we will not accept the return of any item without first authorizing it.

We will send you a return shipping label, as well as instructions on how and where to send your package, once we receive your 14-day order cancellation or withdrawal.

All returns must be addressed to our proper name and address:

Satya Center, LLC

380 Knollwood St, #308

Winston-Salem, NC 27103

We will not process the return until we receive the item from you.

You can always contact us for any return question at admin@satyacenter.com.

Other terms and conditions: regular return policy for EU citizens

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once we receive the returned item in its original condition we will return your money promptly.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We take great care in packaging your order. If you receive a broken item, SatyaCenter will replace that item. Call us at 336-682-7735 and we'll be happy to take care of you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on services, sale items or gift cards.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@satyacenter.com.

Other reservations

We reserve the right to charge a restocking fee for any item returned after the agreed upon return date, normally two weeks after receipt of the item.

We reserve the right to refuse service, sales or returns when sales or returns appear to be fraudulent or deemed unnecessary.

We also reserve the right to charge a restocking fee for any items purchased by special order which are returned.

Legal

All legal disputes shall be settled by arbitration in Winston-Salem, NC, USA.

You can always contact us for any return question at admin@satyacenter.com.

Our legal name, address and phone is:

Satya Center, LLC

380 Knollwood St, #308

Winston-Salem, NC 27103

+1-336-682-7735